DIKOLI ENTERPRISES DBA BANDI TECH LLC – WARRANTY PLAN (BANDI TECH SIGNATURE TREATMENT PLAN)

 

THIS IS A LEGAL CONTRACT (HEREINAFTER REFERRED TO AS THE “PLAN”). BY PURCHASING IT, YOU UNDERSTAND THAT IT IS A LEGAL CONTRACT AND ACKNOWLEDGE THAT YOU HAVE HAD THE OPPORTUNITY TO READ THE TERMS AND CONDITIONS SET FORTH HEREIN. THIS PLAN AND YOUR PURCHASE RECEIPT, CONTAINING THE EFFECTIVE DATE AND EXPIRATION DATE OF YOUR PLAN, AND THE PRODUCT PURCHASE IDENTIFICATION CONSTITUTE THE ENTIRE AGREEMENT BETWEEN YOU AND US. EMPLOYEES OR AGENTS OF BANDI TECH HAVE NO AUTHORITY (APPARENT, EXPRESS, IMPLIED, OR OTHERWISE) TO ALTER OR MODIFY THE TERMS AND CONDITIONS OF THIS PLAN – EITHER ORALLY OR IN WRITING.

 

TO OBTAIN SERVICE UNDER THIS PLAN, VISIT WWW.GOBANDITECH.COM OR CALL 1-787-717-1180, 1-787-925-1783 M-F 8AM-6PM, S 10AM-4PM AST TO RECEIVE ASSISTANCE.

PHONE AND WEB SUPPORT REGARDING PRODUCT PERFORMANCE:

PHONE ASSISTANCE FOR YOUR COVERED PRODUCTS INCLUDES: ANSWERS TO QUESTIONS REGARDING PRODUCT USE, DIAGNOSIS OF ISSUES AND RECOMMENDATION OF REPAIR OPTIONS, EXPLANATION OF BANDI TECH COVERAGE PLANS, COVERAGE AND CLAIMS.

 

DEFINITIONS. THROUGHOUT THIS PLAN THE WORDS “WE”, “US” AND “OUR” REFER TO BANDI TECH, THE OBLIGOR AND ADMINISTRATOR OF THIS PLAN; AND “YOU” THE CUSTOMER.

 

BANDI TECH SIGNATURE TREATMENT PLAN “BTSTP” – GENERAL PLAN COVERAGE.

GENERAL PLAN COVERAGE APPLIES TO ELECTRONICS, COMPUTERS/PORTABLE COMPUTING DEVICES, CONTRACT AND NON-CONTRACT BASED MOBILE DEVICES AND OTHER APPLIANCES. THIS PLAN COVERS PARTS AND LABOR COSTS TO REPAIR YOUR PRODUCT IN THE EVENT YOUR PRODUCT FAILS TO PROPERLY OPERATE DUE TO:

DEFECTS IN MATERIALS OR WORKMANSHIP

NORMAL WEAR AND TEAR

DUST AND INTERNAL OVERHEATING

DEFECTIVE PIXELS FOR THOSE PRODUCTS THAT HAVE A PIXEL-BASED DISPLAY. PIXEL REPAIR WILL BE BASED UPON THREE DEFECTIVE PIXELS THROUGHOUT THE ENTIRE DISPLAY AREA * FIVE DEFECTIVE PIXELS

IMAGE BURN-IN FOR ALL SCREENS REGARDLESS OF PRODUCT CATEGORY. *NOT INCLUDED

BATTERY FAILURE. ONE BATTERY REPAIR OR REPLACEMENT OF A RECHARGEABLE OR IMBEDDED BATTERY WHEN THE ORIGINAL RECHARGEABLE OR IMBEDDED BATTERY IS DEFECTIVE AS DETERMINED BY US, AND AT OUR SOLE DISCRETION. THE BATTERY WILL QUALIFY FOR REPLACEMENT ONLY IF IT FAILS TO ACCEPT OR HOLD A CHARGE PER MANUFACTURER GUIDELINES. THE FOLLOWING PRODUCTS QUALIFY: NOTEBOOKS, TABLETS, EREADERS, CONTRACT AND NON-CONTRACT BASED MOBILE DEVICES. WE MAY REQUIRE YOU TO RETURN YOUR ORIGINAL DEFECTIVE BATTERY TO US TO RECEIVE A REPLACEMENT BATTERY. WE MAY REQUIRE THE PRODUCT BE SENT TO A SERVICE CENTER TO REPLACE THE BATTERY.

NOTE: DISPOSABLE BATTERIES (AA, AAA, C, LR44, DL123A, ETC.) DO NOT QUALIFY FOR THIS COVERAGE.

NOTE: YOU WILL BE REQUIRED TO PAY A SERVICE FEE FOR BATTERY REPAIR OR REPLACEMENT THAT IS NOT COVERED UNDER THE MANUFACTURER’S WARRANTY FOR SMARTPHONES, TABLETS & ULTRABOOKS.

REPLACEMENT ACCESSORY MAY BE OF LIKE KIND AND QUALITY, NEW OR REFURBISHED, TO MEET THE MANUFACTURER'S SPECIFICATIONS OF THE ORIGINAL ACCESSORY AT OUR DISCRETION. WE MAY REQUIRE YOU TO RETURN YOUR ORIGINAL DEFECTIVE ACCESSORY TO US TO RECEIVE A REPLACEMENT. IF THE ORIGINAL MANUFACTURER’S ACCESSORY IS NO LONGER AVAILABLE, WE WILL PROVIDE YOU WITH A SUITABLE/COMPARABLE REPLACEMENT.

FOLLOWING THIS (*) ASTERISKS, REPRESENTS CHANGES TO WARRANTIES WHEN A REFURBISHED PRODUCT IS PURCHASED.

 

PLAN DURATION

YOUR COVERAGE UNDER THIS PLAN IS EFFECTIVE BEGINNING ON THE DATE YOU PURCHASE YOUR PRODUCT OR ON THE DATE YOUR ORIGINAL PRODUCT WAS DELIVERED TO YOU AS STATED ON YOUR PURCHASE RECEIPT AND WILL EXPIRE EITHER ONE, TWO OR THREE YEARS FROM THIS EFFECTIVE DATE DEPENDING ON THE LENGTH OF THE PLAN YOU PURCHASED. THIS PLAN IS INCLUSIVE OF YOUR PRODUCT’S MANUFACTURER'S WARRANTY; IT DOES NOT REPLACE YOUR PRODUCT’S MANUFACTURER'S WARRANTY, BUT IT DOES PROVIDE CERTAIN ADDITIONAL BENEFITS AS LISTED WITHIN THIS PLAN DURING THE TERM OF THE MANUFACTURER'S WARRANTY. PRODUCTS MUST BE UTILIZED AS THE MANUFACTURER INTENDED AS STATED IN YOUR MANUFACTURER’S WARRANTY.

PARTS AND SERVICE COVERED UNDER THE MANUFACTURER’S WARRANTY DURING THE MANUFACTURER’S WARRANTY PERIOD OR THAT ARE THE SUBJECT OF A MANUFACTURER’S RECALL ARE THE MANUFACTURER’S RESPONSIBILITY AND ARE NOT COVERED UNDER THIS PLAN. AFTER THE MANUFACTURER'S WARRANTY EXPIRES, THIS PLAN CONTINUES TO PROVIDE THE BENEFITS UNDER THE MANUFACTURER’S WARRANTY (EXCLUDING ANY MANUFACTURER’S LOANER PROGRAM), AS WELL AS CERTAIN ADDITIONAL BENEFITS AS LISTED WITHIN THESE TERMS AND CONDITIONS.

30 DAY PURCHASE GRACE PERIOD – EVERY SERVICE AND PART IS COVERED BY A 30 DAY GRACE PERIOD ADHERING TO THE GENERAL COVERAGE PLAN. ADDITIONALLY, IF A CUSTOMER MAY WISH TO PURCHASE AN EXTENDED WARRANTY PLAN IN SAID 30 DAYS, NEW WARRANTY PROMOTIONAL PRICES STILL APPLY.

 

BANDI TECH SIGNATURE TREATMENT SCREEN SHARE GUIDELINES

FOR A SPEEDIER SERVICE WE ALSO PROVIDE REMOTE ASSISTANCE THROUGH SCREEN SHARE SOFTWARE. IF YOU PURCHASED A BANDI TECH SIGNATURE TREAMENT PLAN, THESE ARE YOUR ADDITIONAL BENEFITS AND GUIDELINES:

CUSTOMER MAY CALL BANDI TECH TO INITIATE/SCHEDULE SCREEN SHARING AT ANY OF OUR BUSINESS HOURS.

CUSTOMER NEEDS TO HAVE A SUSTAINABLE INTERNET CONNECTION TO INITIATE AND MAINTAIN REMOTE ASSISTANCE.

A BANDI TECH REPRESENTATIVE MAY GIVE REMOTE ASSISTANCE TO VARIOUS CUSTOMERS AT A GIVEN TIME, PLEASE BE PATIENT.

BANDI TECH REMOTE ASSISTANT HAS A TIME LIMIT OF 2 HOUR EVERY 24 HOURS, WITH A LIMIT OF 4 HOURS IN A 30 DAY SPAN.

IF CUSTOMER’S PROBLEM CANNOT BE FIXED THROUGH REMOTE ASSISTANCE, OUR TECHNICIAN WILL ASK THE CUSTOMER TO BRING THE EQUIPMENT TO US.

BY INICIATING REMOTE ASSISTANCE WITH BANDI TECH, CUSTOMER AGREES TO THE BANDI TECH TERMS OF SERVICE AND PRIVACY POLICY

CUSTOMER MAY NOT INITIATE REMOTE ASSISTANCE IN A COMPUTER THAT IS NOT COVERED UNDER THE BANDI TECH SCREEN SHARE PLAN, IF SO CUSTOMER MUST PREPAY BANDI TECH. PLEASE SEE RATES.

BANDI TECH MAY BE ABLE TO PROVIDE 24 HOUR ASSISTANCE IN THE EVENT OF A COMPUTER EMERGENCY, SERVICE IS SUBJECT TO PERSONNEL AVAILABILITY. PLEASE SEE OUR “24 HOURS ER SERVICE” RATES.

 

UTILIZATION

AT OUR SOLE DISCRETION, WE HAVE THE OPTION OF:

REPAIRING YOUR PRODUCT

REPLACING IT WITH A PRODUCT OF LIKE KIND AND QUALITY AND OF COMPARABLE PERFORMANCE, OR

REIMBURSING YOU FOR REPLACEMENT WITH A VOUCHER OR STORE CREDIT EQUAL TO THE PRODUCT’S CURRENT MARKET VALUE AS DETERMINED BY US, NOT TO EXCEED THE ORIGINAL PURCHASE PRICE OF YOUR PRODUCT, INCLUDING TAXES. NOTE:

TECHNOLOGICAL ADVANCES MAY RESULT IN A REPLACEMENT PRODUCT WITH A LOWER SELLING PRICE THAN THE ORIGINAL.

REPLACEMENT PARTS OR PRODUCTS MAY BE NEW OR REFURBISHED TO MEET THE MANUFACTURER'S SPECIFICATIONS OF THE ORIGINAL PART/PRODUCT AT OUR DISCRETION.

THE BTST PROGRAM WHICH UTILIZES REFURBISHED PRODUCTS OF LIKE KIND AND QUALITY AND OF COMPARABLE PERFORMANCE, WILL BE USED TO REPLACE CERTAIN COVERED PRODUCTS. PRODUCTS REPLACED UNDER RAPID EXCHANGE COME WITH A LIMITED WARRANTY FROM THE PRODUCT’S MANUFACTURER.

PARTS/PRODUCTS REPLACED UNDER THE TERMS AND CONDITIONS OF THIS PLAN BECOME THE SOLE PROPERTY OF BANDI TECH EXCEPT WHERE PROHIBITED BY LAW.

OUR OBLIGATIONS UNDER THIS PLAN WILL BE FULFILLED IN THEIR ENTIRETY IF WE REPLACE YOUR PRODUCT WITH A NEW OR REFURBISHED PRODUCT, OR ISSUE YOU A VOUCHER OR STORE CREDIT PURSUANT TO THESE TERMS AND CONDITIONS.

IF YOUR ORIGINAL PRODUCT WAS DELIVERED AND/OR INSTALLED BY BANDI TECH AS STATED ON THE SAME PURCHASE RECEIPT AS THE ONE PROVIDED THROUGH THE PURCHASE OF THIS PLAN, AND YOU RECEIVE A REPLACEMENT PRODUCT PURSUANT TO THESE TERMS AND CONDITIONS OR IT IS NECESSARY FOR US TO REMOVE YOUR PRODUCT FOR IT TO BE SERVICED, WE WILL COVER THE DELIVERY AND/OR INSTALLATION COSTS FOR YOUR REPLACEMENT PRODUCT OR SERVICED PRODUCT EXCLUSIVE OF ANY AND ALL PARTS SUCH AS MOUNTING BRACKETS, KITS, ETC. THAT MAY BE NEEDED TO COMPLETE THE INSTALLATION.

 

BANDI TECH SIGNATURE TREATMENT – PRODUCT SPECIFIC REPAIR COVERAGE.

SPECIFIC COVERAGES ARE PROVIDED TO YOU UNDER THIS PLAN FOR THE FOLLOWING PRODUCTS AND ARE IN ADDITION TO THE COVERAGES AS STATED WITHIN THE GENERAL PLAN COVERAGE:

DESKTOP COMPUTERS AND LAPTOPS

REINSTALLATION OF OPERATING SYSTEM TO OEM STANDARDS (CUSTOMER MUST HAVE OEM RECOVERY DISKS) SEE TERMS OF SERVICES FOR MORE INFORMATION

HOME THEATER PRODUCTS (PURCHASED AT BANDI TECH):

RECALIBRATION IS PROVIDED ON APPLICABLE TELEVISIONS. THIS BENEFIT ONLY APPLIES IF YOU PURCHASED TV CALIBRATION FROM BANDI TECH ON THE SAME RECEIPT AS THIS PLAN.

IT IS YOUR RESPONSIBILITY TO SCHEDULE THE RECALIBRATION AFTER COMPLETION OF A QUALIFIED REPAIR BY CALLING BANDI TECH. THIS BENEFIT ALSO APPLIES IF THE TV IS REPLACED UNDER THE TERM OF THIS PLAN.

REMOVAL AND REINSTALLATION OF YOUR TV IN THE SAME LOCATION FOR SERVICE PURPOSES PROVIDED THE TV WAS DELIVERED AND/OR INSTALLED BY A BANDI TECH AUTHORIZED SERVICER

COVERAGE FOR BLOWN SPEAKER COMPONENTS AS A RESULT OF NORMAL USAGE. INTENTIONAL ABUSE OR MISUSE OF YOUR STEREO THAT RESULTS IN BLOWN SPEAKER COMPONENTS WILL RESULT IN DENIAL OF YOUR CLAIM FOR COVERAGE.

HOME SPEAKERS AND SUBWOOFERS (POWERED AND NON-POWERED) WILL BE COVERED FOR A PERIOD AFTER THE EXPIRATION OF THE MANUFACTURER’S WARRANTY ACCORDING TO THE PLAN TERM YOU PURCHASED.

PREVENTATIVE MAINTENANCE CHECKS AND ALIGNMENTS ON A CARRY-IN BASIS FOR CD PLAYERS, DVD PLAYERS, BLU-RAY PLAYERS, TV/VCR/DVD COMBINATIONS AND PORTABLE DVD PLAYERS. THE PREVENTATIVE MAINTENANCE CHECKS ARE LIMITED TO ONE PER PLAN YEAR.

REMOVAL AND REINSTALLATION OF YOUR HOME AUDIO SPEAKERS FOR SERVICE PURPOSES PROVIDED THE PRODUCT WAS INSTALLED BY A BANDI TECH AUTHORIZED SERVICER AS STATED ON THE SAME PURCHASE RECEIPT AS THE PURCHASE OF THIS PLAN.

CONTRACT AND NON-CONTRACT BASED MOBILE DEVICES:

ALL DEFECTIVE/MALFUNCTIONING CONTRACT-BASED MOBILE DEVICES WILL BE REPLACED WITH A PRODUCT OF LIKE KIND AND QUALITY OF COMPARABLE PERFORMANCE USING BANDI TECH REMANUFACTURING PROGRAM.

IF YOU ARE PAYING FOR YOUR PLAN ON A MONTHLY BASIS, YOUR ACCOUNT MUST BE CURRENT TO RECEIVE SERVICE.

YOU WILL PAY A $49.99 SERVICE FEE FOR EACH CLAIM SUBMITTED UNDER THIS PLAN THAT IS NOT COVERED UNDER A MANUFACTURER’S WARRANTY ON A FEATURE PHONE AND A $149.99 SERVICE FEE FOR EACH CLAIM SUBMITTED UNDER THIS PLAN THAT IS NOT COVERED UNDER A MANUFACTURER’S WARRANTY ON A SMARTPHONE OR IPHONE. YOU ARE LIMITED TO 3 CLAIM SUBMISSIONS AFTER WHICH OUR OBLIGATIONS UNDER THIS PLAN WILL BE FULFILLED IN THEIR ENTIRETY.

 

NO LEMON POLICY.

AFTER TWO QUALIFIED SERVICE REPAIRS HAVE BEEN COMPLETED ON AN INDIVIDUAL PRODUCT AND THAT INDIVIDUAL PRODUCT REQUIRES A THIRD QUALIFIED REPAIR, AS DETERMINED BY US, WE WILL REPLACE IT WITH A PRODUCT OF LIKE KIND AND QUALITY THAT IS OF COMPARABLE PERFORMANCE OR REIMBURSE YOU FOR REPLACEMENT OF THE PRODUCT WITH A VOUCHER OR STORE CREDIT, AT OUR DISCRETION, EQUAL TO THE CURRENT MARKET VALUE OF THE PRODUCT, AS DETERMINED BY US, NOT TO EXCEED THE ORIGINAL PURCHASE PRICE OF YOUR PRODUCT, INCLUDING TAXES.

REPLACEMENT PRODUCTS MAY BE NEW OR REFURBISHED TO MEET THE MANUFACTURER’S SPECIFICATIONS OF THE ORIGINAL PRODUCT AT OUR DISCRETION. TECHNOLOGICAL ADVANCES MAY RESULT IN A REPLACEMENT PRODUCT WITH A LOWER SELLING PRICE THAN THE ORIGINAL PRODUCT.

FOR CLEARANCE, OPEN-BOX AND OTHER PRODUCTS ORIGINALLY PURCHASED AT A DISCOUNT, WE RESERVE THE RIGHT TO ISSUE A STORE CREDIT OR VOUCHER FOR THE ORIGINAL DISCOUNTED PURCHASE PRICE PLUS TAX.

AFTER A QUALIFIED REPAIR, ANY ADDITIONAL REPAIRS REQUIRING FUNCTIONAL PART(S) REPLACEMENT OR TECHNICIAN-REQUIRED ADJUSTMENT MADE UNDER BANDI TECH’S 30-DAY SERVICE WARRANTY ARE NOT A ‘QUALIFIED SERVICE REPAIR’ AND DO NOT QUALIFY TOWARDS THE NO LEMON BENEFIT.

THE ORIGINAL PRODUCT AND PURCHASE RECEIPTS MUST BE RETURNED TO BANDI TECH ALONG WITH AUTHORIZED SERVICE REPAIR RECEIPTS FROM TWO SEPARATE QUALIFIED SERVICE REPAIRS TO QUALIFY.

KEEP YOUR SERVICE RECEIPTS. COPIES OF SERVICE RECEIPTS CANNOT BE PROVIDED BY US.

PREVENTATIVE MAINTENANCE CHECKS, CONSUMER REQUESTED ALIGNMENTS, BULB REPLACEMENTS, CLEANINGS, PRODUCT DIAGNOSIS, CUSTOMER EDUCATION, TROUBLESHOOTING/TELEPHONE DIAGNOSIS, ACCESSORY REPAIRS/REPLACEMENTS, REMOTE CONTROLS, GAMING CONTROLLERS, COMPUTER KEYBOARDS & SPEAKERS, HEADPHONES OR EAR BUDS, 3D GLASSES, ALL RECHARGEABLE BATTERIES, MOUSE REPAIRS/REPLACEMENTS, COMPUTER SOFTWARE RELATED PROBLEMS, VIRUS AND/OR SPYWARE DAMAGE/REMOVAL, NO FAULT FOUND DIAGNOSIS AND REPAIRS DONE OUTSIDE BANDI TECH ARE NOT CONSIDERED REPAIRS FOR THE PURPOSES OF THE NO LEMON POLICY.

 

EXCLUSIONS TO COVERAGE - THIS PLAN DOES NOT COVER:

DAMAGE TO YOUR PRODUCT CAUSED BY ACCIDENT, ABUSE, NEGLECT, INTENTIONAL PHYSICAL DAMAGE, MISUSE (INCLUDING FAULTY INSTALLATION, REPAIR, OR MAINTENANCE BY ANYONE OTHER THAN AN AUTHORIZED SERVICE PROVIDER), UNAUTHORIZED MODIFICATION, VIRUSES AND/OR SPYWARE, INSTALLATION OF UNLICENSED OR PIRATED SOFTWARE (E.G., KEYGENS, TOOLKITS), PERFORMANCE FAILURES DUE TO NOT MAINTAINING FIRMWARE UPDATES, EXTREME ENVIRONMENT (INCLUDING EXTREME TEMPERATURE OR HUMIDITY), EXTERNAL CONDENSATION, MOLD, IMMERSION/SUBMERSION IN LIQUID (E.G., POOL, BATHTUB), LIGHTNING, FIRE, FLOOD, INSECT INFESTATION, RODENTS, WAR, TERRORISM, COMPUTER SOFTWARE RELATED FAILURES, ACTS OF GOD OR OTHER EXTERNAL CAUSES.

LOST OR STOLEN PRODUCTS (THIS PLAN ONLY COVERS PRODUCTS RETURNED TO US IN THEIR ENTIRETY).

COSMETIC DAMAGE TO YOUR PRODUCT INCLUDING BUT NOT LIMITED TO SCRATCHES, TEARS, DENTS AND BROKEN PLASTIC ON PARTS, THAT DOES NOT OTHERWISE AFFECT OR IMPEDE ITS FUNCTIONALITY OR MATERIALLY IMPAIR YOUR USE OF THE COVERED PRODUCT/DEVICE.

PRODUCTS WITH SERIAL NUMBERS THAT HAVE BEEN ALTERED, DEFACED OR REMOVED; PROBLEMS CAUSED BY A DEVICE THAT IS NOT YOUR PRODUCT, INCLUDING EQUIPMENT PURCHASED AT THE SAME TIME AS YOUR PRODUCT; CONTROLLERS, CONSUMABLE PARTS, SUCH AS BATTERIES, UNLESS EXPRESSLY PROVIDED FOR HEREIN; DAMAGE TO, OR LOSS OF ANY SOFTWARE OR DATA RESIDING OR RECORDED IN YOUR PRODUCT (WHEN PROVIDING REPAIR OR REPLACEMENT SERVICE, WE WILL USE REASONABLE EFFORTS TO REINSTALL YOUR PRODUCT’S ORIGINAL SOFTWARE CONFIGURATION AND SUBSEQUENT UPDATE RELEASES, BUT WILL NOT PROVIDE ANY RECOVERY OR TRANSFER OF SOFTWARE OR DATA CONTAINED ON THE SERVICED UNIT NOT ORIGINALLY INCLUDED IN YOUR PRODUCT).

FAILURES OR PARTS AND/OR LABOR COSTS INCURRED AS A RESULT OF A MANUFACTURER’S RECALL; FEES OR COSTS RELATED TO THIRD-PARTY CONTRACTS, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF DATA, DOWNTIME, CHARGES FOR TIME AND EFFORT, “NO PROBLEM FOUND” DIAGNOSES, OR FAILURES THAT OCCURRED PRIOR TO THE PURCHASE OF THIS PLAN.

PRODUCTS USED FOR COMMERCIAL PURPOSES, UNLESS EXPRESSLY STATED ON YOUR PURCHASE RECEIPT THAT THIS IS A COMMERCIAL PLAN.

PRODUCT USE NOT CONSISTENT WITH EITHER ITS DESIGN OR THE WAY THE MANUFACTURER INTENDED IT TO BE USED. EXAMPLE: HUMIDITY DAMAGE ON TVS NOT DESIGNED FOR OUTDOOR USE.

PERSONAL ITEMS LEFT IN THE PRODUCT (YOU ARE RESPONSIBLE FOR REMOVING ALL PERSONAL ITEMS FROM THE PRODUCT BEFORE SERVICE IS PERFORMED); PARTS AND SERVICES COVERED UNDER YOUR PRODUCT’S MANUFACTURER’S WARRANTY; REMOTE CONTROL REPROGRAMMING; DAMAGE DUE TO CONTACT WITH ANY HUMAN OR ANIMAL BODILY FLUIDS, OR SECONDARY DAMAGES.

THIS PLAN EXCLUDES PRODUCTS THAT ARE NOT LISTED ON THIS PLAN, INCLUDING PRODUCTS ATTACHED TO THE COVERED PRODUCT, SUCH AS COMPONENTS OR ADD-ON ACCESSORIES.

IN EXCESS OF 3 CLAIMS ON FEATURE PHONES, SMARTPHONES AND IPHONES (PLEASE REFER TO THE “CONTRACT AND NON-CONTRACT BASED MOBILE DEVICES” PROVISION SECTION).

 

OBTAINING REPAIR OR REPLACEMENT SERVICE.

TO OBTAIN SERVICE UNDER THIS PLAN, VISIT WWW.GOBANDITECH.COM, INICIATE SCREEN SHARING (IF PURCHASED ADDITIONALLY) OR CALL 1-717-1180 FROM MONDAY TO FRIDAY 8AM-6PM OR SATURDAY 10AM-4PM. YOU CAN INITIATE/SCHEDULE SERVICE OR CHECK ON YOUR REPAIR STATUS. DURING THIS CALL WE WILL INCLUDE A FAULT DIAGNOSIS TO CLARIFY THE PROBLEM PRIOR TO SCHEDULING ANY IN-HOME SERVICE. SERVICE PERFORMED IN-HOME WILL BE DONE DURING REGULAR BUSINESS HOURS AND IS AT OUR DISCRETION.

YOU ARE RESPONSIBLE FOR DELIVERING AND PICKING UP YOUR PRODUCT FOR CARRY-IN SERVICE.

REPAIRS OR REPLACEMENTS WILL BE PERFORMED AT OUR DISCRETION BY BANDI TECH OR AUTHORIZED THIRD PARTY SERVICE PROVIDER.

IN SOME CASES, WE MAY REQUIRE YOU TO SHIP YOUR PRODUCT FOR REPAIR AT OUR COST WHEN ITEM IN QUESTION WEIGHS LESS THAN 5LBS, CUSTOMER MUST PAY SHIPPING CHARGES FOR HEAVIER ITEMS. BE SURE TO HAVE THE ORIGINAL PURCHASE RECEIPT OR EXCHANGE RECEIPT AVAILABLE SO THAT YOUR CLAIM CAN BE PROCESSED.

REPLACEMENT PARTS UTILIZED FOR REPAIR SERVICE WILL BE, AT OUR SOLE DISCRETION, NEW, REFURBISHED OR NON-ORIGINAL MANUFACTURER’S PARTS THAT PERFORM TO THE FACTORY SPECIFICATIONS OF THE PRODUCT.

IF WE DETERMINE, AT OUR SOLE DISCRETION, THAT YOUR PRODUCT CANNOT BE REPAIRED, WE WILL REPLACE IT WITH A NEW OR REFURBISHED PRODUCT OF LIKE KIND AND QUALITY THAT IS OF COMPARABLE PERFORMANCE OR REIMBURSE YOU FOR REPLACEMENT OF THE PRODUCT WITH A VOUCHER OR STORE CREDIT, AT OUR SOLE DISCRETION, EQUAL TO THE CURRENT MARKET VALUE OF THE PRODUCT, AS DETERMINED BY US, NOT TO EXCEED THE ORIGINAL PURCHASE PRICE OF YOUR PRODUCT, INCLUDING TAXES.

YOU HAVE UP TO NINETY (90) DAYS FROM THE DATE OF OUR NO-LEMON AUTHORIZATION OR BEFORE THE PLAN EXPIRES, WHICHEVER COMES FIRST FOR YOU, TO COMPLETE YOUR PRODUCT REPLACEMENT TRANSACTION.

TECHNOLOGICAL ADVANCES MAY RESULT IN A REPLACEMENT PRODUCT WITH A LOWER SELLING PRICE THAN THE ORIGINAL PRODUCT.

IN SOME SITUATIONS, PRODUCT REPLACEMENTS WILL BE FULFILLED BY REPLACING A DEFECTIVE COMPONENT OF THE PRODUCT SUCH AS A POWER SUPPLY OR EARBUDS IF SUCH COMPONENTS WERE ORIGINALLY INCLUDED WITH YOUR PRODUCT; THESE PRODUCTS MAY BE MAILED TO YOU AND ARE LIMITED TO ONE LIKE ITEM PER PLAN TERM.

WE MAY REQUIRE YOU TO SECURE YOUR REPLACEMENT PRODUCT OR PART WITH A CREDIT CARD NUMBER UNTIL WE RECEIVE THE DEFECTIVE PRODUCT OR PART FROM YOU. IF WE DO NOT RECEIVE YOUR DEFECTIVE PRODUCT OR PART, YOUR CREDIT CARD MAY BE CHARGED THE VALUE OF THE REPLACEMENT PRODUCT OR PART.

A SERVICE ORDER DISCLAIMER MUST BE SIGNED TO OBTAIN REPAIRS. THIS SERVICE ORDER DISCLAIMER DOES NOT FORM A PART OF THIS PLAN AND IS A SEPARATE LEGAL DOCUMENT. PLEASE REFER TO THE SERVICE ORDER DISCLAIMER AS ADDITIONAL TERMS/CONDITIONS MAY APPLY.

WE MAY CHARGE YOU A DIAGNOSIS FEE TO DETERMINE THE CAUSE OF THE PRODUCT FAILURE. IF IT IS DETERMINED THAT THE CAUSE OF THE PRODUCT FAILURE IS COVERED UNDER EITHER THE MANUFACTURER’S WARRANTY OR THESE TERMS AND CONDITIONS, WE WILL REFUND YOU THE DIAGNOSIS FEE.

YOU MUST PROVIDE A SAFE, NON-THREATENING ENVIRONMENT FOR OUR TECHNICIANS TO RECEIVE SERVICE. SERVICE MAY BE DENIED IF THE ENVIRONMENT IS DEEMED UNSAFE OR INACCESSIBLE AT OUR DISCRETION. SOME PRODUCTS MAY NEED TO BE REMOVED FROM THE HOME TO BE REPAIRED.

YOU MAY BE REQUIRED TO PAY A SERVICE FEE TO RECEIVE SERVICE. PLEASE REFER TO THE “CONTRACT AND NON-CONTRACT BASED MOBILE DEVICES” PROVISION SECTION AND “BANDI TECH – GENERAL PLAN COVERAGE” PROVISION SECTION FOR BATTERY FAILURE CLAIMS.

 

OBTAINING SERVICE OUTSIDE PUERTO RICO

TO OBTAIN SERVICE OUTSIDE PUERTO RICO WE STRONGLY ENCOURAGE TO PURCHASE OUR ADDITIONAL SCREEN SHARING PLAN. AS AN INTERNATIONAL CUSTOMER YOU ARE ENTITLED TO:

RECEIVED REMOTE ASSITANCE UNDER THE TERMS ACCOURDED

SKYPE OR VIDEO CHAT WITH A BANDI TECH TECHNICIAN FROM ANOTHER DEVICE TO TROUBLESHOOT AND/OR REPAIR A BANDI TECH WARRANTED DEVICE OR COMPUTER

HAVE ACCESSORIES MAILED TO YOUR ADDRESS WITH A MAILING COST NOT EXCEEDING TWENTY FIVE ($25) USD; ADDITIONAL COST WILL BE BILLED TO CUSTOMER

HAVE YOUR COMPUTER MAILED TO US FOR MAYOR REPAIR (WE WILL PAY FOR RETURN SHIPPING, IF COMPUTER WAS IN NEED OF A REPAIR)

 

AVAILABILITY OF SERVICES.

WHILE WE TRY TO COMPLETE SERVICE AS QUICKLY AS POSSIBLE, WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY FACTORS BEYOND OUR CONTROL, INCLUDING BUT NOT LIMITED TO MANUFACTURER DELAYS, PARTS AVAILABILITY, SHIPPING TO A REGIONAL SERVICE FACILITY, ACTS OF GOD OR OTHER EXTERNAL CAUSES.

 

PURCHASER RECORDS.

YOU MUST HAVE THIS PLAN AND ALL ORIGINAL PURCHASE/EXCHANGE/SERVICE RECEIPTS TO RECEIVE SERVICE UNDER THIS PLAN.

 

LIMITS OF LIABILITY.

FOR ANY SINGLE CLAIM, THE LIMIT OF LIABILITY UNDER THIS PLAN IS THE LESSER OF THE COST OF (1) AUTHORIZED REPAIRS, (2) REPLACEMENT WITH A NEW OR REFURBISHED PRODUCT OF LIKE KIND AND QUALITY THAT IS OF COMPARABLE PERFORMANCE, OR (3) REIMBURSEMENT FOR AUTHORIZED REPAIRS OR REPLACEMENT. THE TOTAL LIABILITY UNDER THIS PLAN IS THE CURRENT MARKET VALUE OF THE PRODUCT, AS DETERMINED BY US, NOT TO EXCEED THE ORIGINAL PURCHASE PRICE OF YOUR PRODUCT, INCLUDING TAXES. TECHNOLOGICAL ADVANCES MAY RESULT IN A REPLACEMENT PRODUCT WITH A LOWER SELLING PRICE THAN THE ORIGINAL PRODUCT. IN THE EVENT THAT THE TOTAL OF ALL AUTHORIZED REPAIRS EXCEEDS THE CURRENT MARKET VALUE OF THE PRODUCT OR WE REPLACE THE PRODUCT, WE SHALL HAVE SATISFIED ALL OBLIGATIONS OWED UNDER THE PLAN.

 

RENEWABLE

THIS PLAN MAY BE RENEWED AT OUR DISCRETION. IF RENEWED, THE RENEWAL TERM AND PRICE MAY VARY BASED ON THE AGE, CONDITION OF THE PRODUCT, AND CURRENT SERVICE COSTS AT THE TIME OF THE RENEWAL.

IT IS AT OUR DISCRETION TO DETERMINE THE TYPE OF RENEWAL BENEFITS FOR WHICH YOUR PRODUCT IS ELIGIBLE.

A RENEWAL REMINDER MAY BE PROVIDED PRIOR TO THE EXPIRATION OF THE PLAN.

 

TRANSFERABLE.

THIS PLAN IS TRANSFERABLE TO ANOTHER OWNER FOR THE PRODUCT IDENTIFIED BY THE SERIAL NUMBER ON THIS PLAN. THERE ARE NO RESTRICTIONS TO TRANSFER YOUR PLAN PROVIDED YOUR PLAN IS VALID. THERE ARE NO CHARGES TO TRANSFER THIS PLAN. THE ORIGINAL PURCHASE RECEIPTS, AS WELL AS ANY SERVICE REPAIR RECEIPTS OR EXCHANGE RECEIPTS, MUST BE TRANSFERRED TO THE NEW OWNER.

 

SERVICE FEES.

YOU MAY BE REQUIRED TO PAY A SERVICE FEE UNDER THIS PLAN FOR COMPUTERS, LAPTOPS, TABLETS AND SMARTPHONES.

 

CANCELLATION.

THERE ARE NO FEES TO CANCEL THIS PLAN. THIS PLAN WILL BE CANCELLED BY US FOR FRAUD, MATERIAL MISREPRESENTATION, UNSAFE WORK ENVIRONMENT/CONDITIONS AS DETERMINED BY US, OR NONPAYMENT OF THE MONTHLY PLAN FEE IF YOU HAVE PURCHASED A MONTHLY BILL PLAN. IN THE EVENT OF CANCELLATION BY US, WRITTEN NOTICE OF CANCELLATION WILL BE MAILED OR EMAILED TO YOU NOT LESS THAN 30 DAYS BEFORE THE CANCELLATION IS EFFECTIVE. IF WE CANCEL THIS PLAN, YOU WILL RECEIVE A PRO-RATA REFUND OF THE PRICE YOU PAID FOR THE PLAN BASED ON THE PERCENTAGE OF THE PLAN’S UNEXPIRED TERM, LESS THE COST OF ANY SERVICE PROVIDED. YOU MAY CANCEL THIS PLAN AT ANY TIME FOR ANY REASON BY CANCELLING AT A STORE, BY CALLING 1-787-717-1180, OR BY SENDING A NOTICE OF CANCELLATION TO US. IF YOU CANCEL WITHIN 30 DAYS OF YOUR PLAN’S PURCHASE OR RECEIPT OF THIS PLAN, WHICHEVER OCCURS LATER, YOU WILL RECEIVE A FULL REFUND OF THE PRICE PAID FOR THE PLAN LESS THE VALUE OF ANY SERVICE PROVIDED TO YOU UNDER THIS PLAN. IF YOU CANCEL MORE THAN 30 DAYS AFTER YOUR RECEIPT OF THIS PLAN, YOU WILL RECEIVE A PRO RATA REFUND OF THE PRICE YOU PAID FOR THE PLAN BASED ON THE PERCENTAGE OF THE PLAN’S UNEXPIRED TERM, LESS THE COST OF ANY SERVICE PROVIDED.

 

LAST REVISION DATE: 03.03.2014

DIKOLI ENTERPRISES LLC, DBA TECH, BANDI TECH NAME, LOGOS & PHRASES ARE PATENT BY THE OFFICE OF Puerto Rico COMMONWEALTH OF THE UNITED STATES OF AMERICA. UNAUTHORIZED USE THEREOF IS ILLEGAL AND PUNISHABLE BY LAW